Signing in
How to sign in to Heimdallone v2 — email/password, Google Workspace, and Passkey — plus what to do if you can't get in.
Go to your organisation's Heimdallone URL. The sign-in page is at /login.
Sign-in methods
Three methods are available. Use whichever your account supports.
Email and password
Enter the email address linked to your account and your password, then click Sign in.
Migrated users
If your account was moved from the previous system, your original password still works — it's never reset or changed by the migration. See Your first sign-in (migrated users) for what to expect after you sign in for the first time.
Google Workspace
Click Sign in with Google and complete the Google sign-in flow. Your Google account must already be linked to your Heimdallone account. If you used Google to sign in previously, that link carries over.
Passkey
Click Sign in with Passkey and follow your device's passkey prompt (fingerprint, face ID, or hardware key). Passkeys must be registered to your account before you can use this method.
What to expect after signing in
You'll land on the app overview at /app. What you see depends on your role — the sidebar shows only the modules you have access to. See Navigation for how the app is laid out.
If this is your first sign-in after migration, a one-time welcome notice will appear before you reach the overview. It must be acknowledged before you continue. See Your first sign-in (migrated users).
What to check
- Make sure you're using the correct email address. If your account was migrated, this is the email HR has on file for you.
- If you registered a passkey on a specific device, you need to be on that device (or have the key present) to use it.
- Google sign-in requires your Google account email to match your Heimdallone account email.
Troubleshooting
| Symptom | What to do |
|---|---|
| "Invalid email or password" | Double-check your email. Try resetting your password via the "Forgot password" link if available. |
| Google sign-in fails | Confirm you're signing in with the same Google account linked to your Heimdallone account. If you're not sure which one, contact HR. |
| Passkey prompt doesn't appear | Make sure you're on the device where you registered the passkey, or that your hardware key is inserted. |
| You don't have an account yet | Contact HR — your account may need to be created or your email added. |
| Account was migrated but login doesn't work | HR can check your account status using the migration-status report. See Logins, roles and access (migration). |
No placeholder accounts
The migration never creates fake email addresses. If you should have a login but don't, ask HR to add your real email and send you an invitation. See Logins, roles and access (migration).